What We Do
What Our Clients Say
“Great Job- Thanks for your help!”
“John was awesome! The best, most professional, most knowledgeable and communicated better than any lender we have ever dealt with! Thank You!!!”
A native of San Antonio, John attended Alamo Heights High School and Trinity University. He is also an eight year infantry veteran of the United States Marine Corps. John believes that establishing clients’ trust is paramount to successful business relationships. As your trusted mortgage advisor since 2005, he understands that obtaining a mortgage is one ofthe largest and most important decisions in most people’s lifetime. With a wide array of mortgage products available today, John feels that it is crucial that his clients have a firm understanding of their options so they can make an educated and informed decision. John’s core principle of exemplary customer service has propelled him to his status as one of the top ranking loan officers in San Antonio.
With nearly 10 years of experience, Senior Loan Officer Norma Heard, takes pride in assisting her clients achieve the dream of home ownership. As a native of Puebla, Mexico, Norma has called Texas home for the last 20 years and earned her BBA from Incarnate Word University in 2001. Norma’s years of experience has helped her obtain an expansive knowledge of all mortgage products available today. Her attention to detail is impeccable and exceeding client expectations is the foundation of her business. Contact Norma today and see why she is recognized by her peers as a top loan officer. Her goal is to be your loan officer for life.
Originally from Childress, TX, Melanie now calls the San Antonio area home. She has been married for 37 years and her precious grandchildren are the joy of her life. Melanie brings more than 15 years of mortgage experience to Team Heard. She takes great pride in customer service and will not rest until every client is completely satisfied. As a fully licensed Loan Officer, she is fully capable of handling all aspects of the mortgage process. Melanie possesses a detailed understanding of all mortgage products available to consumers today. From application to closing, Melanie will be there to assist you. Call her today and see why she is considered one of the best in the business.
Joining Team Heard early in 2012, Eila quickly established herself as essential member of Team Heard. Her attention to detail is matched by few others in this industry. Eila takes great pride in creating client satisfaction. Outstanding customer service is paramount in her in her day to day activities. She works tirelessly to ensure that not only is the job done, but done right. Her responsiveness and through understanding of the mortgage process is why John and Norma consider her the backbone of the team.