Joining Team Heard early in 2012, Eila quickly established herself as essential member of Team Heard. Her attention to detail is matched by few others in this industry. Eila takes great pride in creating client satisfaction. Outstanding customer service is paramount in her in her day to day activities. She works tirelessly to ensure that not only the is job done, but done right. Her responsiveness and thorough understanding of the mortgage process is why John and Norma consider her the backbone of the team.